Frequently Asked Questions

Yes. Dogs keep making their messes all year long, and we continue to remove dog waste.

We work in most weather, but heavy snow, rain, and severe storms will cause us to postpone our work that day. We intend to make up that work later that week.

No. Our office is closed on major holidays, including Thanksgiving, Christmas Eve (closes at 12 pm), Christmas Day, New Year's Eve (closes at 1 pm), New Year's Day, 4th of July, Memorial Day, and Labor Day. Typically, services will return the following day.

Yes, please let us know in advance the duration of the delay in service. There is no charge for delaying service. For our dog waste removal customers, if a delay results in accumulation of waste a one-time clean-up fee may be charged.

No. We do not require a contract in order to serve you. We can start and stop service by phone, or email. There is no minimum service period, but we do require at least 24-hour advanced notice to cancel.

Paying for service is easy.

We provide the following payment options:

• Pay through your online banking account.
• Pay by credit card and utilize monthly Auto-billing.
• Pay online through the doggy-detail.com website.

*Pay by credit card or personal check by receiving monthly statements.

*There is a $6 late payment fee if payment is not received by the due date. Also, if payment is late more than once in the past 30 days, we will require you to pay in advance.

*We accept all major forms of credit/debit cards.

Yes! We always run background checks on our prospective employees. We want to make sure we provide the best possible employees to service your home.

We are unable to service your home during extreme weather (i.e., tornadoes, extreme heat or extreme cold, and floods.) However, we will still come to your home during rain or snow.

For Dog Waste Removal services if we are unable to make up the service later in the week we will still charge for the service at the regular rate as the dogs are still using the yard on a daily basis and our field collector is going to have twice the amount of waste to collect when we come out the follow visit.

For Dog Walking and Pet Sitting services we will let your dogs out and then play with them inside your home so they have a chance to relieve themselves and then get some mental stimulation and exercise.