FAQS

Below are a list of frequently asked questions. If you have a question, please don't hesitate to contact us.

Do you work in the winter?

Yes. Dogs keep making their messes all year long, and we continue to remove dog waste.

What do you do when it rains or snows?

We work in most weather, but heavy snow, rain and severe storms will cause us to postpone our work that day. We intend to make up that work later that week. If a prolonged weather problem keeps us from working the whole week, you will not be charged for those missed days.

Do you work on holidays?

No. Our office is closed on major holidays including Thanksgiving, Christmas Eve, Christmas Day, 4th of July, Memorial Day, and Labor Day. Typically, services will return the following day.

What do you do about locked gates?

  • If you know you will be home that day, our worker can call ahead or ring your door bell.
  • You can leave your gate unlocked, or provide us with the code.
  • You can use one of our combination locks free of charge. With this option your gate remains locked and we both will be able to enter the yard when necessary.

Will you still provide service if our dog is in the yard?

Yes, in most cases we can work with your dog in the yard. We get along well with most dogs. However, there are some cases when a dog will not let our worker in to the yard. If you know that your dog is not good with strangers, then we ask that you please restrain your dog, or confine them. We don't want to take any unnecessary risks with your dog, or our workers.

What do I do if I need to temporarily delay service?

Please let us know in advance the duration of the delayed service. There is no charge for delaying service. However, if a delay results in an accumulation of waste, a one-time clean-up fee may be charged.

Do you require a contract to be serviced?

No. We do not require a contract in order to serve you. We can start and stop service by phone or email. There is no minimum service period, but we do require advanced notice to cancel.

What do you do with the pet waste?

We have a commercial account for proper disposal of all the dog waste.

Do you notify me when my yard is cleaned?

Once the worker has finished servicing your yard they will put a door hanger on your door or mailbox.

Dog waste is a good fertilizer right?

No. Contrary to belief, dog waste is NOT a good fertilizer. As a matter of fact dog waste is very high in nitrogen and salts which can burn your lawn. Dog waste also attracts flies, which transmit disease. Dog waste itself can also be a vector for transmitting certain disease, between dogs and people (Salmonella, Campylobacter, Roundworms, and Hookworms.

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